From Conflict Resolution to Productive Conflict

Presented by Alan Feirer

Workplace conflict is inevitable. And while it’s tempting to avoid these uncomfortable situations altogether, there is a much more effective solution. Conflict doesn’t need to be destructive to workplace performance or relationships. In fact, healthy conflict can actually be productive and even encouraged. Productive conflict can help build stronger relationships, teams, and performance. Teams who engage in productive conflict rely heavily on trust and are better able to voice their opinions and concerns without fear, anxiety, or stress. Employees who participate in productive conflict are more likely to commit to change, hold themselves and others accountable to the goals of the team and company, and get results. This session will help learners effectively respond to the uncomfortable and inevitable challenges of workplace conflict. This program is designed to help curb destructive behaviors so that conflict can become productive, improving workplace relationships and business results.

Objectives:

1. Identify their own tendencies to engage or restrain during conflict and make the appropriate correction.

2. Identify and employ strategies to move away from destructive behaviors.

3. Encourage and adopt constructive behaviors in conflict.

4. Use proven phrases and questions to encourage healthy conflict

Bio:

Alan Feirer is a leadership trainer, Everything DiSC® Authorized Partner, Five Behaviors™ Authorized Partner, Franklin Covey Certified Facilitator, and organizational development consultant. Alan is the author of The Group Dynamic Field Guide: 51 IdeasYou Can Use Today and co-host of the Music Ed Insights podcast. For 22 years, he has done business as Group Dynamic, helping people embrace challenging work with less stress while getting more done. Alan works with managers, directors, leadership teams, staff, and team members through leadership training, team building, and communication training.Alan Feirer is a leadership trainer, Everything DiSC® Authorized Partner, Five Behaviors™ Authorized Partner, Franklin Covey Certified Facilitator, and organizational development consultant. Alan is the author of The Group Dynamic Field Guide: 51 IdeasYou Can Use Today and co-host of the Music Ed Insights podcast. For 22 years, he has done business as Group Dynamic, helping people embrace challenging work with less stress while getting more done. Alan works with managers, directors, leadership teams, staff, and team members through leadership training, team building, and communication training.