Local Employment Opportunities

Casey's IT Support Instructional Designer 

The Instructional Designer will develop, maintain, and deliver Helpdesk training media, materials and methods to support onboarding and learning initiatives of Casey's Store Helpdesk team. This position collaborates with Product Management, IT Engineering, IT/Store Operations & other Internal/external business units to develop and enhance programs of instruction in order to onboard Helpdesk Tier 1 and 2 members. The scope of these development efforts ranges from informative job aids, to instructor-led courses and delivery, to computer-based training methods. Collaboration with business and technical subject matter experts and conducts the necessary research to develop highly engaging and interactive learning solutions.

Key Responsibilities:

  • Identify group and Individual training needs and conduct skill set assessments
  • Coordinate and perform new employee onboarding activities.
  • Develop and conduct effective technical and functional training activities using platforms such as Instructor led, self-paced, Interactive eLearning, Job aids, videos, scenarios and blended solutions using interactive scripts and storyboards while continuing to learn and apply industry best practices, policies, and procedures
  • Establishes relationships with business and other relevant partners to stay aligned, forecast learning needs and recommend learning solutions.
  • Designs learning that reflects an understanding of the diversity of learners, and cultural differences that may apply.
  • Create material/media that supports business units. (audio, video, simulations, presentations, communications, flyers, etc.)
  • Implements online learning content with the target audience. Responsible for training the audience on LMS navigation, system requirements, and system operations.
  • Performs other duties, as assigned.


  • Must possess excellent verbal and written communication, editing and collaboration skills.
  • Strong time management, multi-tasking, analytical, conceptual thinking and problem-solving skills are required.
  • Strong project management skills to achieve design target timelines.
  • Instructional design, curriculum design and eLearning development, including recording, editing and syncing voiceover narration to programs of instruction.
  • Understanding of ADDIE (Analyze, Design, Develop, Implement, Evaluate) learning models and knowledge of adult learning theories.
  • Requires meticulous attention to detail and accurate grammar, punctuation and spelling. Service oriented with strong interpersonal skills for successful collaboration; maintain professional working relationships across all levels of the organization.

Work is primarily performed in an office setting as well as in the field as needed. Occasional standing for several hours may be required if assisting with training, conducting focus groups or presenting. Occasional overnight travel is required.

What you can expect when you join the Casey's Team:

  • A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
  • Opportunities to use cutting edge technologies and enterprise wide collaboration to enable our strategy and drive world class service.
  • The right balance between work and life, to do your best work and enjoy those important personal moments. Ask about our options for workplace flexibility that may be available.
  • We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
  • Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
  • Dress for your day dress code, jeans are welcomed!
  • The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
  • What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!

Click here to apply!

Submit using the instructions at the bottom of the page to have your company's open position listed here!

If you wish to list a job on our website, please contact the VP of eMedia & Marketing with the specific information listed below.

Guidelines for Posting to Website:

1.  Please provide a word document that includes the position title, what you are looking for in a candidate, and application instructions.

2.  Once received, the job posting will be put on the website and left up for approximately 30 days (one month).

3.  If you have filled the position, or think you might need an extension on the posting, please contact emedia@atdiowa.org and the position will be removed or an extension can be discussed.

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