Casey's IT Support Instructional Designer
The Instructional Designer will develop, maintain, and deliver Helpdesk training media, materials and methods to support onboarding and learning initiatives of Casey's Store Helpdesk team. This position collaborates with Product Management, IT Engineering, IT/Store Operations & other Internal/external business units to develop and enhance programs of instruction in order to onboard Helpdesk Tier 1 and 2 members. The scope of these development efforts ranges from informative job aids, to instructor-led courses and delivery, to computer-based training methods. Collaboration with business and technical subject matter experts and conducts the necessary research to develop highly engaging and interactive learning solutions.
Work is primarily performed in an office setting as well as in the field as needed. Occasional standing for several hours may be required if assisting with training, conducting focus groups or presenting. Occasional overnight travel is required.
What you can expect when you join the Casey's Team:
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