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Open Positions

EMC 

Senior Learning Consultant - Claims 

Essential Functions:

·       Owns and leads the process for the development and execution of learning and development strategies to achieve applicable skill development within the branches and determine learning solutions needed to transform formal and informal learning into a performance advantage for the organization

·       Serves as the primary liaison between EMC University and the branches with a direct responsibility for influencing the growth and profitability through the training, onboarding, development and coaching processes

·       Partners with other training and operations team members as a subject matter expert and coach to provide insights, best practices, and cross collaboration to ensure best in class enterprise-wide learning initiatives

·       Conducts a systematic evaluation of existing training programs to ensure they meet company needs

·       Customizes learning solutions to all levels and styles of learners and enhances learning outcomes

·       Owns and leads the development of all EMC University learning and development programs with primary focus on claims education

·       Collaborates with business leaders to build and implement learning programs with measurable results related to: training effectiveness, culture change, learning and development, career growth, performance management, and leader and team member development as it relates to EMC University and core business initiatives

·       Creates and aligns training goals for new hires with EMC’s strategic and annual operating plans

·       Continuously measures the effectiveness and impact of learning solutions and implements enhancements accordingly to ensure desired outcomes are achieved

Education & Experience:

·       Bachelor's degree

·       Ten years of experience with corporate learning, including needs assessments, design and delivery of training programs, and applying learning technologies for the enhancement of facilitation and learning, or related experience

·       Previous instructional design and facilitation experience

·       Certifications in skilled facilitation, instruction design, Kirkpatrick ROI and coaching preferred

·       Prior experience with claims

Knowledge, Skills & Abilities:

·       Excellent presentation, planning, and organizational skills

·       Superior leadership and relationship building skills, including the ability to mentor and assist other trainers

·       Excellent knowledge of adult learning theory

·       Strong claims and insurance knowledge

·       Strong knowledge of computer-based learning tools, multimedia material, learning management systems, and rapid authoring tools

·       Superior analytical ability to measure impact of training programs, initiatives, and learning solutions

·       Superior written and verbal communication skills

·       Excellent knowledge of Microsoft Office Suite

·       Ability to work effectively with others as well as independently

·       Frequent travel to branch locations; a valid driver's license with an acceptable motor vehicle report per company standards will be required if driving

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