Raise the Bar: Improve Performance through Feedback and Coaching
Presenter: Libby Ehrig, ATW Training Solutions
One of the most important responsibilities of managers and supervisors is to provide employees with frequent, straightforward, and timely feedback and coaching. Unfortunately, many managers provide little feedback and coaching, or do so only during formal performance reviews. In this session, participants learn how both feedback and coaching are used to reinforce good performance and to redirect poor performance. A simple model, based on the best-selling video, “The Practical Coach,” is presented for participants to practice feedback and coaching skills and apply the approach to a real work situation.
After this session, participants will:
- Recognize the difference between feedback and coaching and the value of each
- Demonstrate feedback and coaching techniques to reinforce good performance and redirect poor performance
- Recognize pitfalls in feedback and coaching and ways to avoid or manage them
- Prepare to give feedback and coaching for an actual work situation
LOCATION, PARKING AND ENTRY:
ChildServe located at 5406 Merle Hay Rd, Johnston, IA 50131.
Located just North of I-80 at 5406 Merle Hay Road, Johnston. Parking around the building is reserved for patients and their families. Please park in the lots south of the building or the lot closest to Merle Hay Road and enter through Welcome Center A. Check in with reception and you will be given directions to the room.
Please note that ATDU sessions are only available to employees of Central Iowa non-profit organizations.
Space is limited. If you are unable to attend the class, please cancel your registration as soon as possible so people on the waiting list can attend.