Topic: Attitude!™ Resolving Difficult Situations in the Workplace
Date: June 14, 2019
Time: 8:00 am - 12:00 pm
8:00-8:15 check-in
8:15-8:30 chapter announcements
8:30-11:30 main program
11:30-12:00 networking
Location: Nationwide Insurance, 1100 Locust St Room C244, Des Moines, IA (see parking instructions, check-in & map below)
Presenter: Michelle Matt, CSP - Inspiring Solutions
Michele Matt is an award-winning author sought after for her unique ability to stimulate an entire organization to peak performance! Since starting Inspiring Solutions in 1991 in Des Moines, Iowa she's had the privilege of working in a wide-variety of industries, specializing in healthcare, long-term care, insurance and financial services by designing and facilitating:
- Strategic Planning
- Leadership Development
- Customer Service Initiatives
- Team Building
Inspiring Solutions is an award-winning partner of Wiley Learning Solutions, an authorized distributor of Everything DiSC®, the leading suite of DiSC® – based workplace training and assessments solutions. In addition, Michele a highly skilled and Accredited Facilitator in The Five Behaviors of a Cohesive Team™ based upon Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team.
Description: Are you working with, serving, or even living with someone who has a bad attitude? Like the cliche "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn't do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee's bad attitude. These difficult situations in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude.
This program is a learning experience that you, as Talent Development professionals, can implement to help people understand how attitudes impact relationships, and provide a process for overcoming attitudes that may be stifling an organization's individual and team performance.
During this program you will learn to:
- Recognize and describe the characteristics of a bad attitude
- Identify the reason(s) for poor performance
- Assess a challenging situation and determine an appropriate strategy
- Utilize a 5-step process for dealing with a difficult situation
- Manage conflict with confidence, resulting in a positive outcome
Cost:
ATD-CI Member: $59
Non ATD-CI Member: $99
Location Information
Check In:
- Follow directions in map to our 2nd floor visitor sky-walk entrance
- Our security staff will have your name and a temporary badge waiting for you
- An ATD member will help escort you to our event
Parking:
- Free parking is available on Mulberry (just south of the 1100 Locust Nationwide building)
- Get parking ticket upon arrival into the parking garage
- Nationwide security can validate as you check in for the event
