Attitude! Resolving Difficult Situations in the Workplace

  • Friday, June 14, 2019
  • 8:00 AM - 12:00 PM
  • Nationwide Insurance 1100 Locust St Room C244 Des Moines, IA



Topic: Attitude! Resolving Difficult Situations in the Workplace

Date: June 14, 2019

Time: 8:00 am - 12:00 pm 

8:00-8:15 check-in

8:15-8:30 chapter announcements

8:30-11:30 main program

11:30-12:00 networking

Location: Nationwide Insurance, 1100 Locust St Room C244, Des Moines, IA 

  Presenter: Michelle Matt, CSP -  Inspiring Solutions

Michele Matt is an award-winning author sought after for her unique ability to stimulate an entire organization to peak performance! Since starting Inspiring Solutions in 1991 in Des Moines, Iowa she's had the privilege of working in a wide-variety of industries, specializing in healthcare, long-term care, insurance and financial services by designing and facilitating:

  • Strategic Planning
  • Leadership Development
  • Customer Service Initiatives
  • Team Building
Michele is a highly skilled and Accredited Facilitator in the Five Behaviors of a Cohesive Team based upon Patrick Lencioni's best-selling book The Five Dysfunctions of a Team.

Description: Are you working with, serving, or even living with someone who has a bad attitude? Like the cliche "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn't do or say anything  can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee's bad attitude. These difficult situations in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude.

This program is a learning experience that you, as Talent Development professionals, can implement to help people understand how attitudes impact relationships, and provide a process for overcoming attitudes that may be stifling an organization's individual and team performance.

During this program you will learn to:

  • Recognize and describe the characteristics of a bad attitude
  • Identify the reason(s) for poor performance
  • Assess a challenging situation and determine an appropriate strategy
  • Utilize a 5-step process for dealing with a difficult situation
  • Manage conflict with confidence, resulting in a positive outcome


ATD-CI Member: $59

Non ATD-CI Member: $99 

Renewing your ATD Membership, registering for an ATD event, or making a purchase from the ATD store? Our ATD ChIP code is CH6013.Every time the code is used, it contributes to the financial health of our chapter by giving back a portion of the purchase price to our chapter. Visit the ATD store for all of your talent development needs. 


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