Instead of Conflict Resolution, Resolve to Make Conflict Productive 

Presented by:   Alan Feirer, Group Dynamic

Workplace conflict is inevitable. And while it’s tempting to avoid these uncomfortable situations altogether, there’s a much more effective solution. Conflict doesn’t need to be destructive to workplace performance or relationships. In fact, healthy conflict can actually be productive and even encouraged. Productive conflict can help build stronger relationships, teams, and performance. Teams who engage in productive conflict rely heavily on trust, and are better able to voice their opinions and concerns without fear, anxiety, or stress. Employees who participate in productive conflict are more likely to commit to change, hold themselves and others accountable to the goals of the team and company, and get results. This session will help learners effectively respond to the uncomfortable and inevitable challenges of workplace conflict. This program is designed to help curb destructive behaviors so that conflict can become productive, improving workplace relationships and business results.  This program focuses on three core areas:

• How personality style can dictate whether a person engages or restrains during tense discussions.
• An overview of why people engage in specific behaviors and how to push past them.  These behaviors include arguing, belittling, caving-in, defensiveness, dismissing opinions, drama, aggression, revenge, sabotage, sarcasm, stonewalling, and withdrawing
• Productive versus destructive tendencies during conflict.

Objectives:

1. Employees can identify their own tendencies to engage or restrain during conflict.
2. Learn how to identify and move away from destructive behaviors.
3. Encourage and adopt constructive behaviors in conflict.
4. Use proven phrases and questions to encourage healthy conflict. 

LOCATION, PARKING AND ENTRY: 

ChildServe located at 5406 Merle Hay Rd, Johnston, IA 50131

ChildServe is located just North of I-80 at 5406 Merle Hay Road, Johnston. Parking around the building is reserved for patients and their families. Please park in the lots south of the building or the lot closest to Merle Hay Road and enter through Welcome Center A. Check in with reception and you will be given directions to the room.

OTHER INFORMATION:  

Please note that ATDU sessions are only available to employees of Central Iowa non-profit organizations.

Space is limited. If you are unable to attend the class, please cancel your registration as soon as possible so people on the waiting list can attend.